Returns & Warranty Policy

At RandM Smoke, we stand behind the quality of our electronic vaping devices and offer a hassle-free 30-day return policy for unused items in their original packaging. If your device arrives defective or damaged, our dedicated support team is here to ensure a swift replacement or full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Device

  Securely pack the item in its original brand packaging, ensuring all accessories and manuals are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided return label to your package and drop it off at any authorized shipping carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.